Customer Services Specialist (No Outbound Calls)

Job Description

Foundever is seeking a Customer Services Specialist to join our team. In this role, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide professional and high-quality customer service. You will work on-site at our location in Wise, VA. Join us in delivering leading customer experience solutions with no outbound calls and a focus on improving customer interactions.

Responsibilities

• Handle inbound service calls professionally.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development.

Qualifications

• Must live within 50 miles of Wise, VA
• Strong communication skills and problem-solving abilities.
• Eager to advance your career with a reliable company.
• Enjoy working independently and collaboratively.
• High school diploma or equivalent required.

Benefits

• On-site position at our Wise, VA location.
• Paid training and growth opportunities.
• An award-winning culture focused on employee well-being.
• Opportunity to work with leading global brands.