Customer Support Associate (No Cold Calling)

Job Description

Join Foundever as a Customer Support Associate (No Cold Calling) and become a part of our globally recognized CX solutions team. In this role, you will handle inbound service calls, drive customer satisfaction through various channels, navigate systems efficiently, and continuously enhance your skills through our training programs. If you are a strong communicator, problem-solver, and looking to advance your career in a supportive environment, this opportunity is for you.

Responsibilities

• Handle inbound service calls and provide exceptional customer service.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Live within 50 miles of 101 Sykes Blvd, Chavies, KY 41272.
• Strong communication skills and ability to navigate systems effectively.
• Problem-solving mindset with a positive attitude.
• Desire to grow within a reliable company and work independently or as part of a team.
• Minimum age of 18 with a high school diploma or GED equivalent.
• Must pass a background check.

Benefits

• Opportunity to be the first point of contact for clients and provide outstanding customer service.
• Development and advancement within a renowned company.
• Engage with clients and solve problems independently or following established procedures.
• Enjoy a compassionate work environment with paid training and benefits prioritizing your well-being.