Customer Support Representative (Wise, VA)

Job Description

Join Foundever as a Customer Support Representative in Wise, VA. We are a leader in delivering CX solutions to global industry clients, focusing on inbound service calls for customer service, technical support, and warranty options. As part of our team, you will handle customer inquiries through voice, chat, and email, provide professional solutions, and ensure client satisfaction. Enjoy on-site work, continuous training opportunities, and career advancement in a supportive environment.

Responsibilities

• Handle inbound service calls with professionalism and efficiency.
• Drive customer satisfaction through engaging voice, chat, and email interactions.
• Navigate various systems and tools effectively to resolve customer issues.
• Participate in ongoing training and skill development programs.

Qualifications

• Must live within 50 miles of Wise, VA.
• Strong communication skills with multitasking abilities.
• Problem-solving aptitude and a positive attitude.
• Desire to grow with a reputable company.
• Ability to work independently and collaboratively.
• Minimum 18 years of age and high school diploma/GED.
• Successful completion of a background check.

Benefits

Join a culture with over 35 years of industry expertise, dedicated to enhancing employee experience. Enjoy a supportive environment where you can make a difference in customer interactions, while receiving paid training and attractive benefits that prioritize your overall well-being.