Guest Service Agent

Job Description

Hampton Inn Virginia Beach-Oceanfront North is looking for a dedicated Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience throughout their stay. This role involves assisting guests with inquiries, check-ins, check-outs, reservations, and addressing any issues that may arise during their stay.

Responsibilities

• Welcome and register guests with a friendly and professional attitude.
• Answer incoming calls, take reservations, and provide information to guests.
• Handle guest check-ins and check-outs efficiently and accurately.
• Address guest concerns and resolve any issues promptly.
• Maintain a tidy and organized front desk and lobby area.

Requirements

• Prior experience in customer service or hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and basic office software.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within a well-established hotel group.
• Enjoy a dynamic and supportive work environment.
• Discounted rates for stays at Hampton Inn properties.