Beauty Advisor (Hybrid)

  • Cella
  • Berkeley Heights, NJ
  • time-alarm-solid 02-06-2024

Job Description

We are looking for a dynamic and experienced Beauty Advisor to join our team at Cella. As a Beauty Advisor focused on the Hair Color/Hair Care category, you will provide exceptional customer service and expert guidance to consumers and stylists through various communication channels.


  • Display a professional company image in all interactions.
  • Meet quality standards across communication channels.
  • Optimize service levels to maximize resources.
  • Identify new ways to influence consumer purchase decisions.
  • Offer flexibility to support business needs, including evenings and Saturdays.
  • Compose custom responses addressing consumer issues clearly.
  • Identify opportunities for process improvement to enhance customer satisfaction.
  • Collect consumer insights and support consumer engagement.
  • Educate consumers on product use and introduce new products.
  • Build relationships with consumers and document interactions for insights.
  • Resolve consumer issues fairly.
  • Document product issues for improvement.


  • Cosmetology License and 3-5 years of salon color experience required.
  • Strong product knowledge and verbal communication skills.
  • Attention to detail and MS Word proficiency.
  • Comfort with extended periods of call answering using a headset.