- Berkeley Heights, NJ
We are looking for a dynamic and experienced Beauty Advisor to join our team at Cella. As a Beauty Advisor focused on the Hair Color/Hair Care category, you will provide exceptional customer service and expert guidance to consumers and stylists through various communication channels.
- Display a professional company image in all interactions.
- Meet quality standards across communication channels.
- Optimize service levels to maximize resources.
- Identify new ways to influence consumer purchase decisions.
- Offer flexibility to support business needs, including evenings and Saturdays.
- Compose custom responses addressing consumer issues clearly.
- Identify opportunities for process improvement to enhance customer satisfaction.
- Collect consumer insights and support consumer engagement.
- Educate consumers on product use and introduce new products.
- Build relationships with consumers and document interactions for insights.
- Resolve consumer issues fairly.
- Document product issues for improvement.
- Cosmetology License and 3-5 years of salon color experience required.
- Strong product knowledge and verbal communication skills.
- Attention to detail and MS Word proficiency.
- Comfort with extended periods of call answering using a headset.