Customer Accounts Advisor

Job Description

We are looking for dedicated and customer-focused individuals to join our team as Customer Accounts Advisors at Aaron’s. As a Customer Account Advisor, you will play a critical role in ensuring customer satisfaction by facilitating payment collections, lease agreement renewals, and personalized customer interactions. If you are passionate about customer service and enjoy building relationships, this position is perfect for you.

Responsibilities

• Maintain and update customer accounts, ensuring accurate information and timely payments.
• Engage with customers to discuss lease agreement benefits and encourage renewals.
• Provide exceptional customer service through in-person visits and phone conversations.
• Assist in achieving revenue and renewal targets set by the management team.
• Handle merchandise returns and deliveries as needed.
• Operate company vehicles safely and efficiently.
• Collaborate with the sales team to enhance the overall customer experience.

Requirements

• Must be at least 21 years old with a valid driver's license (United States) or 18 years old (Canada).
• Ability to work flexible hours and lift up to 50 lbs.
• Previous retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Proficient in computer skills and multitasking.

Benefits

• Sundays off and competitive salary.
• Employee assistance programs and exclusive discounts.
• Comprehensive health and wellness benefits.
• Career training and advancement opportunities.