- Foundever
- Rutledge, TN
- 03-07-2024
Job Description
Foundever is seeking a dedicated Customer Experience Specialist for inbound calls in Morristown, TN. As part of our team, you will handle incoming customer service calls, drive satisfaction through various communication channels, and utilize multiple tools and systems to deliver exceptional service. This on-site role offers paid training and advancement opportunities within a supportive and growth-oriented environment.
Responsibilities
- Handle inbound service calls effectively and professionally.
- Communicate with customers via voice, chat, and email to ensure customer satisfaction.
- Navigate through diverse systems and tools efficiently.
- Commit to ongoing training and skill development to enhance performance.
Qualifications
- Reside within 50 miles of Morristown, TN.
- Demonstrate strong communication skills and problem-solving abilities.
- Show eagerness to grow within a reputable company.
- Work well independently and collaboratively within a team.
- Minimum age of 18 with a high school diploma or equivalent.
- Pass a background check.
Benefits
The role offers the opportunity to be the initial point of contact for clients, providing high-quality customer service and resolving issues professionally. Enjoy working on-site in a supportive culture that values employee well-being through paid training and benefits, promoting a sense of achievement in your role.