Member Experience Specialist

  • VASA Fitness
  • Bountiful, UT
  • time-alarm-solid 2024-01-31T00:00:00Z

Member Experience Specialist

Location: [Add location here]

Job Type: Hourly

Job Description

At VASA Fitness, we are looking for a Member Experience Specialist (MES) who can deliver a fun and meaningful experience to our members and guests during every visit. The MES will be responsible for greeting members and guests, creating personal connections, ensuring timely reporting of problems, organizing equipment, and maintaining the cleanliness of the club. Additionally, the MES team will be responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and leading tours for guests and members around the gym.

Responsibilities

  • Demonstrate genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and a courteous tone.
  • Anticipate guest and member needs, and provide clear direction, accurate information, and support through our tools and technology.
  • Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

Benefits

  • Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales.
  • Healthcare benefits for employees who work 20+ hours per week; all employees receive two complimentary gym memberships and 401k options.
  • For 30+ hours per week employees: Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave (in addition to above).
  • For 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above).
  • Join a passionate, fun, and united team at VASA Fitness!