Member Experience Specialist

  • VASA Fitness
  • Provo, UT
  • time-alarm-solid 2024-01-29T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Job Description

At VASA Fitness, we are looking for a Member Experience Specialist to join our team. The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests during every visit. This includes greeting members in a friendly manner, creating personal connections, and ensuring the club remains clean and organized. The position also involves selling memberships, driving upgrades, and touring guests and members around the gym.


  • Demonstrate a genuine, kind attitude when interacting with guests and members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Be familiar with membership plans, pricing, amenities, and class formats.
  • Provide club tours, sell memberships, help with upgrades, and book personal training consultations.
  • Consistently find ways to improve the guest and member experience by sharing feedback with leadership.
  • Execute daily responsibilities to high standards, following guest and member check-in processes and procedures, completing daily cleaning, restocking merchandise, and processing sales.


Base rate of $11.40 per hour + commission eligibility for memberships and personal training sales ($2-4/hr).


  • Healthcare benefits for employees working 20+ hours per week.
  • Two complimentary gym memberships.
  • 401k options.
  • Paid time off, health, dental, vision benefits, and paid parental leave for 30+ hours per week employees.
  • Flexible vacation plan and paid holidays for 40 hours per week employees.