Member Experience Specialist

  • VASA Fitness
  • Saratoga Springs, UT
  • time-alarm-solid 2024-01-30T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Compensation: $11.40 per hour + $2-4/hr. commission eligibility for memberships and personal training sales

Job Description

The Member Experience Specialist is responsible for delivering a fun and meaningful experience to VASA Fitness members and guests during their visits. This involves greeting members and guests in a friendly manner, creating personal connections, reporting problems promptly, organizing equipment, and maintaining cleanliness. The role also includes selling memberships, driving upgrades, and guiding tours around the gym.

Responsibilities

  • Demonstrate a genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through tools and technology.
  • Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

Benefits

  • Healthcare benefits for employees working 20+ hours per week
  • Two complimentary gym memberships
  • 401k options
  • Paid time off, Health, Dental, Vision Benefits, and Paid Parental Leave for 30+ hours per week employees
  • Flexible Vacation Plan and Paid Holidays for 40 hours per week employees