Member Experience Specialist

  • VASA Fitness
  • Glendale Heights, IL
  • time-alarm-solid 2024-01-29T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Job Type: Hourly

Compensation: Base rate of $14.00 per hour, plus commission eligibility for memberships and personal training sales

Job Description

At VASA Fitness, we're looking for a Member Experience Specialist to join our team and deliver a fun and meaningful experience to our members and guests on every visit. The role involves greeting members in a friendly manner, creating personal connections, reporting problems, organizing equipment, and maintaining a clean club. Additionally, the Member Experience Specialist will be responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and conducting gym tours for guests and members.


  • Demonstrate a genuine, kind attitude when interacting with guests and members
  • Greet guests and members with a smile, eye contact, and courteous tone
  • Anticipate guest and member needs, and provide clear direction, accurate information, and support through tools and technology
  • Promote and sell memberships, help with upgrades, book personal training consultations, and sign up members for personal training
  • Share member feedback with leadership and collaborate with the team to improve the guest and member experience
  • Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, club cleaning, restocking merchandise, and processing sales


  • Competitive hourly rate
  • Commission eligibility for memberships and personal training sales
  • Healthcare benefits for employees working 20+ hours per week
  • Two complimentary gym memberships, plus 401k options for all employees
  • Paid time off, health, dental, vision benefits, and paid parental leave for employees working 30+ hours per week
  • Flexible vacation plan and paid holidays for employees working 40 hours per week

Come join VASA Fitness and work with a passionate, fun, and united team in an uplifting and inclusive fitness environment!