Office Assistant

Job Description

We are seeking an enthusiastic and customer-focused Office Assistant to join ANDY & DAVE'S GARAGE, INC. As a Service Advisor, your primary responsibility will be to explain the findings and recommendations from our Auto Technicians to our customers. This is an excellent opportunity to learn about the auto care industry and advance your career in a supportive team environment.

Responsibilities

• Assist in customer service.
• Perform general housekeeping around the shop.
• Drive all types of cars and light trucks, including manual transmission, for customer rides or quality control purposes.
• Assist in scheduling appointments and generating estimates.
• Handle incoming or outgoing phone calls as appropriate.
• Effectively communicate with internal and external customers.
• Follow up with progress and/or follow-up calls and/or emails.
• Document repair and maintenance changes on the repair order in the approved manner.
• Adhere to parts ordering, write-up, delivery, and follow-up processes.
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business, allowing for long-term clientele.
• Resolve customer complaints and questions.

Requirements

• Minimum high school diploma or GED equivalent required.
• Prior customer service experience expected.
• Capability to listen to customers' needs and present the technician's recommendations to the customer.
• Positive, supportive team player with a great attitude.