Customer Service Specialist

Job Description

Heeter Printing Co, a top 100 Employer in Pittsburgh, is looking for a Customer Service Specialist to join their talented Customer Service team. In this role, you will manage client projects, implement account plan activities, and represent the company's operations capabilities. The ideal candidate will have a project management approach to work, problem-solving skills, and effective communication abilities. You will play a crucial role in optimizing processes for productivity, growth, and development.

Responsibilities

• Serve as the primary point of contact for internal and external clients, resolving issues and responding to inquiries.
• Write job tickets with detailed specifications and requirements for the production team.
• Monitor the production process, attend meetings, and proactively seek solutions.
• Complete monthly billing for managed jobs.
• Champion new technologies and improved processes to implement best practices.
• Utilize computer/email systems, Microsoft suite, and learn new applications/platforms.

Requirements

• Experience in customer service, preferably in a print, manufacturing, or distribution environment.
• High school diploma or GED required; Marketing, Communications, or Business degree preferred.

Join Heeter Printing Co's dynamic team and contribute to optimizing customer service processes and fostering growth.