- Flexential
- Salt Lake City, UT
- 03-10-2024
Job Description
The Data Center Operations Technician I role at Flexential is a critical 24x7x365 position responsible for providing physical and Level II technical support to customers and resources. This position requires a solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The ideal candidate must be able to professionally and calmly represent Flexential during interactions with customers and internal resources.
Key Responsibilities
- Provide timely resolution or escalation of Facility and customer issues.
- Follow Flexential Support and Data Center policies, processes, and procedures.
- Maintain cleanliness of the Data Center and perform Facilities Rounds.
- Assist in installations of Flexential services and manage local inventory levels.
Required Qualifications
- Passion for providing excellent customer service.
- Understanding of Windows and Microsoft Operating systems.
- Strong attention to detail and ability to meet deadlines.
- IT Support experience preferred.
- Relevant certifications like Network +, Security +, CCNA, MCP, or MCSA are desired.
Physical Requirements
- Ability to climb ladders and work aloft.
- Capability to work in cold environments and lift heavy objects.
- Proficiency in installing cabling.
Hourly Pay Range
The hourly pay range for this position is approximately $19.33 - $22.67, subject to candidate qualifications and experience.
Benefits
Flexential offers a range of benefits including medical, dental, vision, 401(k), PTO, and more. Benefits subject to change.