- Flexential
- Utah
- 03-11-2024
Job Description
The Data Center Operations Technician I position at Flexential is an integral role responsible for providing physical and Level II technical support to customers. The ideal candidate will have a solid understanding of Facilities infrastructure, Windows operating systems, and PC troubleshooting.
Key Responsibilities
- Resolve and escalate facility and customer issues.
- Maintain professionalism and conduct in data center duties.
- Troubleshoot technical issues and document using the ticketing system.
- Follow support and data center policies and procedures.
- Provide local access and escort for vendors.
Required Qualifications
- Passion for exceptional customer experience.
- Understanding of Windows operating systems.
- Self-starter with strong communication skills.
- Attention to detail and meeting deadlines.
- Preferably 1 year of IT support experience.
- AA, BS, or High School Diploma.
- Network +, Security +, or CCNA desired.
- Microsoft MCP or MCSA preferred.
Physical Requirements
- Ability to climb ladders and work at heights.
- Work in cold temperatures and lift heavy objects.
- Skills to install cabling.
Benefits
- Medical, Dental, Vision, 401(k).
- Health Savings Accounts, Life, Disability.
- Unlimited Paid Time Off, Wellness Program.