Member Experience Lead

Member Experience Lead

COMPANY: VASA Fitness

JOB TYPE: Full-Time

SALARY: $19.20 per hour + Commission and Bonus Opportunities

Join our team at VASA Fitness, where we aim to create an uplifting experience for everyone through inclusive, accessible, and on-trend fitness. Our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. We offer a competitive, all-encompassing benefits package including healthcare benefits for employees who work 20+ hours per week, two complimentary gym memberships, 401k options, and additional benefits for 30+ and 40+ hours per week employees. We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) at VASA Fitness is a positive, diligent, and organized individual, responsible for driving their club towards results. This role entails continually developing a high-performing team within the club, leading by example, and coaching Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

• Ensure all MES create and maintain our "UPLIFT" culture in the club
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
• Responsible for recruiting, hiring, and training all MES team members
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITIES

• Support the General Manager (GM) by forecasting upcoming staffing needs
• Have frequent conversations with MES team members to understand changing work
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
• Schedule and facilitate training for new MES team members
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

LEADERSHIP AND COACHING

• Communicate, lead by example, and motivate your team to understand and develop a passion for the brand, our values, and our approach
• Proactively provide ideas and solutions to help move the business forward
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
• Build trust and strong relationships with all team members
• Provide coaching in the moment that inspires commitment and positive change
• Give input and feedback to GM in succession planning conversations