- VASA Fitness
- Oklahoma
- 2024-01-31T00:00:00Z
Member Experience Specialist
Job Description
At VASA Fitness, we are seeking a Member Experience Specialist to join our team. As a Member Experience Specialist, you will be responsible for creating an uplifting and inclusive experience for our members and guests. This role includes greeting members in a friendly manner, creating personal connections, ensuring timely response to problems, organizing equipment, and maintaining a clean environment. The Member Experience Specialist also plays a vital role in creating a positive first impression of VASA Fitness, selling memberships, driving upgrades, and providing gym tours.
Responsibilities
- Demonstrate genuine, kind attitude when interacting with guests and members.
- Create personal connections with members and guests, anticipate their needs, and provide clear information and support.
- Be familiar with membership plans, pricing, amenities, and class formats, and provide guided club tours and membership sales.
- Seek ways to improve the member experience by sharing feedback with leadership and collaborating with the team to implement ideas.
- Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning, restocking merchandise, and processing sales.
Benefits
- Competitive base rate of $11.30 per hour plus $20 commission eligibility for memberships and personal training sales.
- Healthcare benefits for employees working 20+ hours per week, 401k options, and two complimentary gym memberships.
- Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave for 30+ hours per week employees, and Flexible Vacation Plan & Paid Holidays for 40 hours per week employees.
Come join our passionate, fun, and united team at VASA Fitness, a 'Great Place to Work' certified company!