Member Experience Specialist

  • VASA Fitness
  • Chambers County, AL
  • time-alarm-solid 2024-02-02T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Job Type: Hourly

Salary: Base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales

Job Description

At VASA Fitness, we are looking for a Member Experience Specialist to join our passionate and fun team. As a Member Experience Specialist, you will be responsible for delivering a fun and meaningful experience to our members and guests during every visit. This includes greeting members in a friendly manner, creating personal connections, addressing problems promptly, organizing equipment, and maintaining cleanliness in the club. The MES team plays a key role in providing a great first impression of VASA Fitness, selling memberships, driving upgrades, and conducting tours for guests and members. We offer an uplifting experience for everyone and foster a supportive community through authentic connections within our culture.


  • Demonstrate a genuine, kind attitude when interacting with Guests and Members.
  • Greet guests and members with a smile, eye contact, and a courteous tone.
  • Anticipate guest and member needs, provide clear direction, accurate information, and support through technology.
  • Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours, sell memberships, help members upgrade, and facilitate personal training consultations and sign-ups.
  • Continuously seek ways to improve the guest and member experience by sharing feedback with leadership and collaborating with the team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, cleaning, restocking merchandise, and processing sales.


  • Competitive hourly rate with commission eligibility.
  • Healthcare benefits for employees working 20+ hours per week.
  • Two complimentary gym memberships - one for the employee and another to give away.
  • 401k options.
  • Additional benefits for employees working 30+ or 40+ hours per week, including Paid Time Off, Paid Parental Leave, Flexible Vacation Plan, and Paid Holidays.
  • Uplifting and supportive work environment rooted in unity, passion, love, integrity, fun, and trust.