Help Desk Technician

Job Description

About the role:

As an integral part of the Information Technology Team, the Help Desk Technician is responsible for desk side support to ensure correct installation of computer software products, timely modification and repair of hardware malfunctions, and prompt resolution of technical problems while providing user education. The Help Desk Technician will assist the IT Systems Administrator with activities related to the upkeep, maintenance, and administration of computer systems, network infrastructure, server infrastructure, phone system, and email. Additionally, the Help Desk Technician will support IT Department projects and initiatives.

Responsibilities

• Respond to and assist users with hardware, software, network, internet, printers, tablets, scanners, or other computer-related needs, proactively and as needed.
• Configure and maintain employee Active Directory accounts, email accounts, phone extensions, and other system access.
• Install, configure, and test new equipment, software, and other peripherals, either when requested or when the need arises.
• Track service requests and time spent on those requests through company ticketing software.
• Maintain asset inventory documentation across company devices.
• Assist with server maintenance and creation of new virtual servers.
• Assist with network maintenance, including running new cable, terminating ends, and setup of wireless access points. Assist with data backup and recovery of all critical company data.
• Contribute to network and server documentation in order to have a robust IT knowledgebase. Assist with company phone setup.
• Educate and train new and existing employees on computer-related skills when the need is identified or requested.
• Participate in educational opportunities to encourage personal growth through reading of professional publications, maintenance of personal network, and/or self-training of expertise.
• Accomplish organization's goals by accepting personal ownership for assigned tasks, exploring opportunities to add value to job accomplishments.
• Follow all assigned tasks through to completion in a timely and efficient manner, actively seeking assistance or information from related parties as needed to ensure deliverables are met.
• Accountabilities may also include other related activities as assigned.

What we offer:

• Competitive base salary
• Comprehensive benefit package including quality health insurance, vision, dental, disability, and life insurance
• Traditional 401k plan and company match
• Paid time off including paid holidays
• A chance to learn with and from interesting and enthusiastic colleagues
• Collaborative workplace, which will challenge you and celebrate your work