Member Experience Lead

  • VASA Fitness
  • Chambers County, AL
  • time-alarm-solid 2024-02-01T00:00:00Z

Member Experience Lead

Company: VASA Fitness

Position Type: Full-Time

Salary: $19.20 per hour + Commission and Bonus Opportunities

Job Description

The Member Experience Lead (MEL) at VASA Fitness is responsible for creating an uplifting experience for members by leading, coaching, and driving the club towards exceptional results. The ideal candidate should embody the club's culture and be passionate, diligent, and organized.

Responsibilities

  • Ensure a welcoming and non-intimidating experience for members and guests
  • Recruit, hire, and train Member Experience Specialists (MES) team members
  • Maintain the facilities and equipment to ensure a clean and functional environment
  • Support the General Manager in forecasting staffing needs and conducting interviews
  • Provide coaching, feedback, and in-the-moment recognition to the MES staff
  • Communicate, motivate, and inspire the team to develop passion for the brand and its values

Benefits

  • Competitive salary and commission opportunities
  • Healthcare benefits for employees working 20+ hours per week
  • Two complimentary gym memberships and 401k options for all employees
  • Paid Time Off, Flexible Vacation Plan, and Paid Holidays for eligible employees