Member Experience Specialist

  • VASA Fitness
  • New Berlin, WI
  • time-alarm-solid 2024-01-31T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Job Description

The Member Experience Specialist at VASA Fitness is responsible for creating a fun and meaningful experience for members and guests during each visit. This includes greeting members in a friendly manner, building personal connections, maintaining cleanliness, and reporting problems in a timely manner. Additionally, the role involves selling memberships, driving upgrades, and providing tours for guests and members.


  • Base rate of $11.50 per hour + $2-4/hr. commission eligibility for memberships and personal training sales
  • Healthcare benefits for employees working 20+ hours per week
  • Complimentary gym memberships for employees and 401k options


  • Demonstrate a genuine, kind attitude when interacting with guests and members
  • Be familiar with membership plans, pricing, amenities, and add-on options
  • Provide club tours, sell memberships, and assist members with upgrades and personal training consultations
  • Execute daily responsibilities to high standards, including check-in processes, daily cleaning, restocking merchandise, and processing sales