Regional Support Specialist

Job Description

Position: Regional Support Specialist

Company: Putzmeister

Job Type: Full-Time

Salary: $45,000 - $60,000 yearly

Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back-office roles and processes.

Responsibilities

• Provide order confirmations, confirm detail order information.
• Provide regular order status updates to the customer and sales representatives.
• Communicate delivery dates and coordinate delivery.
• Address customers by telephone or in-person to provide information about products or services.
• Aid customers with resolutions for sales, service, or any customer issues.
• Follow up and confirm receipt of final signed sales agreements.
• Ensure orders are being processed in a timely manner per customer agreements.
• Help spearhead resolving external sales personnel customer and product challenges.
• Responsible for immediately releasing order confirmation letters once the order has been received.
• Work to establish customer dealer council meetings, including the implementation and presentation.
• Train expertly in SalesForce.com.
• Maintain and expand heat map used to cover a larger spectrum, including all product lines.
• Act as a point of contact for the assigned region.
• Maintain new Price Matrix, material price groups, and customer price groups in SAP.
• Request a copy of the trade-in title prior to shipping the new unit. Follow up on receipt of the original title after the new unit is delivered.
• Contact the customer after the order is received to obtain finance company information.
• Prepare all documents for finance companies 3 weeks prior to shipment.
• Follow up on pre-delivery payment.
• Be the go-to person, on occasion, for day-to-day issues inter-departmentally.

Qualifications/Experience/Skills

• Must be fluent in English and Spanish (Portuguese language a plus).
• 4-year college degree preferred.
• 1-2 years' experience in a related work scope.
• Excellent communication skills, written and oral, and a willingness to help attitude.
• Self-motivated and proactive and easy to interact with.
• Strong time management skills to meet hourly and daily deadlines.
• Self-starting, capable of working independently and under pressure while facing changing priorities, functioning, and contributing to a fast-paced team.
• Strong organizational skills and attention to detail.
• Excellent internal and external customer relationship skills.
• Strong computer knowledge.
• Reliable.
• Experience with SAP and SalesForce a plus but not mandatory.
• Mandatory safety training (see “Total Compliance Management” program).

Benefits

• Comprehensive benefits (medical, vision, and dental insurance).
• Company-paid Hospital Indemnity/Accident Insurance.
• HSA – incentives for company contributions.
• FSA Plans.
• Company-paid Life Insurance.
• Company-paid Short term/Long term Disability.
• Paternity Leave.
• 401K plan with company match.
• Profit sharing.
• Company events.
• Education Reimbursement.
• Boot Reimbursement.
• Uniform Program.
• Employee discount program.