Division Manager

Job Description

We are looking for a dedicated Division Manager to oversee our Litigation Support operations at Reciprocity Industries. As the Intake Litigation Support Manager, you will lead a team of professionals, ensuring high-quality service delivery to our clients while meeting performance metrics.

Responsibilities

• Manage day-to-day operations of Litigation Support, including supervising staff.
• Ensure staff provide high-quality service to clients and meet performance metrics.
• Develop and implement policies and procedures for best practices.
• Analyze data and metrics for improvement strategies, training staff accordingly.
• Train supervisors for effective team management and performance.
• Ensure compliance with laws and regulations, maintain accurate records.
• Collaborate with other departments to align operations with business objectives.
• Promote teamwork, communication, and collaboration among staff.
• Perform other related duties as assigned.

Requirements

• 18 years of age or older.
• Excellent communication, leadership, and organizational skills.
• Extensive industry knowledge and attention to detail.
• Strong analytical, problem-solving, and presentation skills.
• 2+ years of related experience, with 3-5 years in leadership.