Customer Services Representative (No Cold Calling)

Job Description

Join Foundever as a Customer Services Representative (No Cold Calling) and be part of our global team providing exceptional CX solutions to industry clients. In this role, you will handle inbound service calls, interact with customers via voice, chat, and email, navigate various systems, and receive ongoing training. We offer growth opportunities and promote from within, with 84% of our managers coming from internal promotions.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through various communication channels.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Must be located within 50 miles of Chavies, KY.
• Strong communication and problem-solving skills.
• Desire to grow within a stable company.
• Ability to work independently and as part of a team.
• Valid for 18+ years with high school diploma or GED equivalent.
• Successful background check completion.

Benefits

You will be the frontline representative, providing quality customer service while following established procedures. Our award-winning culture, on-site work environment, paid training, and benefits support your financial, physical, and mental well-being, giving your role a meaningful purpose.

About Foundever

Foundever is a global CX leader with a diverse team supporting top brands worldwide. We empower our employees to create meaningful connections through innovative solutions and empathetic service.