Inbound Customer Services Representative

Job Description

Foundever, a global leader in the customer experience (CX) industry, is looking for Inbound Customer Services Representatives to join their team at the Wise, VA location. As the first point of contact, you will provide professional and high-quality customer service through voice, chat, and email communications. This role involves handling inbound service calls, navigating systems and tools, and driving customer satisfaction. Foundever offers a supportive on-site work environment, paid training, and growth opportunities.

Responsibilities

• Handle inbound service calls professionally.
• Drive customer satisfaction through voice, chat, and email interactions.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development.

Qualifications

• Must live within 50 miles of Wise, VA location.
• Strong communication skills and ability to assist customers effectively.
• Problem-solving skills and positive attitude.
• Desire to advance in a reputable company.
• Ability to work independently and collaboratively.
• 18+ years old with high school diploma or GED.
• Successful completion of background check.

Benefits

Foundever provides a supportive work culture with a focus on employee well-being. Join a team with a strong industry reputation and a commitment to improving the customer experience. Paid training and benefits help prioritize the financial, physical, and mental health of employees, fostering a sense of purpose in the role.