Member Experience Lead

  • VASA Fitness
  • Colfax County, NE
  • time-alarm-solid 2024-02-01T00:00:00Z

Member Experience Lead

Location: [Add location here]

Job Type: Full-Time

Salary: $19.20 per hour + Commission and Bonus Opportunities!

Job Description

The Member Experience Lead (MEL) at VASA Fitness is responsible for creating an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. This position requires engaging, positive, diligent, organized, and proactive individuals who can drive their club towards results. The MEL supports the General Manager and continually develops a high-performing team, leading by example and coaching the Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.


  • Ensure all MES create and maintain the "UPLIFT" culture in the club.
  • Implement the welcoming, non-intimidating VASA experience through our guest-to-member journey and create an exceptional brand experience for guests and members.
  • Recruit, hire, and train all MES team members.
  • Lead by example and ensure the UPLIFTing culture and values are the foundation for every communication and interaction.
  • Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
  • Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.

Management Responsibilities

  • Support the General Manager (GM) by forecasting upcoming staffing needs.
  • Have frequent conversations with MES team members to understand changing work.
  • Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions.
  • Schedule and facilitate training for new MES team members.
  • Collaborate with the GM to create a welcoming environment for interview candidates and new hires.
  • Constantly evaluate team member-to-member interactions.
  • Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
  • Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
  • Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member.
  • Support the GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.

Leadership and Coaching

  • Communicate, lead by example, and motivate your team to understand and develop a passion for the brand, our values, and our approach.
  • Proactively provide ideas and solutions to help move the business forward.
  • Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
  • Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
  • Build trust and strong relationships with all team members.
  • Provide coaching in the moment that inspires commitment and positive change.
  • Give input and feedback to GM in succession planning conversations.


  • Competitive salary.
  • Health, dental, and vision benefits for full-time employees.
  • Paid time off, paid parental leave, flexible vacation plan, paid holidays for eligible employees.
  • 401k options and two complimentary gym memberships.