Member Experience Specialist

  • VASA Fitness
  • Westminster, CO
  • time-alarm-solid 2024-02-01T00:00:00Z

Member Experience Specialist

Company: VASA Fitness

Job Type: Full-Time

Salary: $15.00 per hour + $2 to $4 per hour in commission eligibility for memberships and personal training sales

Job Description

At VASA Fitness, we are seeking a Member Experience Specialist (MES) to join our passionate, fun, and united team. As a Member Experience Specialist, you will play a crucial role in delivering a fun and meaningful experience to our members and guests on every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring timely problem reporting, organizing equipment, and maintaining a sparkling clean club. Additionally, the MES team is responsible for creating a positive first impression of VASA Fitness, selling memberships, driving upgrades, and guiding guests and members around the gym.


  • Demonstrate a genuine, kind attitude when interacting with guests and members.
  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Anticipate guest and member needs, provide clear direction, accurate information, and support through technology.
  • Familiarize with membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours, sell memberships, help members upgrade, and book personal training consultations.
  • Improve the guest and member experience by sharing feedback with leadership and collaborating with the team to implement ideas.
  • Execute daily responsibilities to high standards, including following check-in processes, completing daily cleaning, restocking merchandise, and processing sales.


  • Competitive base rate of $15.00 per hour + commission eligibility for memberships and personal training sales.
  • Healthcare benefits for employees who work 20+ hours per week.
  • Two complimentary gym memberships, 401k options, and other benefits for qualifying employees.