Customer Experience Associate

Job Description

Foundever is looking for a Customer Experience Associate to join our team. As a CX Associate, you will play a crucial role in delivering exceptional customer service to our global clients. This position involves handling inbound service calls, driving customer satisfaction through various communication channels, and utilizing multiple systems and tools to assist customers effectively. Join us at Foundever and be part of a collaborative and growth-oriented environment where career advancement opportunities are abundant.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills.
• Problem-solving abilities with a positive attitude.
• Desire to advance within a reputable company.
• Ability to work independently and in a team environment.
• Must be 18+ years of age with a high school diploma or GED equivalent.
• Living within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 is a requirement.

Benefits

Join a supportive culture that values employee development and well-being. At Foundever, you will receive comprehensive paid training and benefits that cater to your financial, physical, and mental wellness. Embrace the opportunity to make a difference in customers' lives by providing top-notch service while working on site.

Apply now to become a part of the Foundever team where your contribution creates lasting connections and drives meaningful conversations with our clients.