- CTMS
- Akron, OH
- 02-28-2024
Job Description
CTMS, a leading Managed Service Provider (MSP), is looking for a Full-Time IT Maintenance & Auditing Technician to join our Technical Department. This role involves providing internal support for service contract clients and requires a mix of IT infrastructure management and monitoring skills. The ideal candidate should be passionate about technology, have strong organizational skills, and excellent customer service abilities.
Responsibilities
- Conduct real-time monitoring of IT infrastructure to identify issues, bottlenecks, and security threats.
- Create and maintain documentation of configurations, processes, and procedures.
- Generate regular reports on system and network health, performance, and security.
- Maintain accurate inventory of IT assets and ensure compliance with licensing requirements.
- Respond to alerts, analyze root causes, and provide top-notch customer service.
Requirements
- Bachelor's degree, IT certifications, or 5+ years of strong customer service skills.
- Experience in IT infrastructure management and monitoring.
- Familiarity with tools like ConnectWise Automate, SolarWinds N-central, or similar platforms.
- Strong troubleshooting and problem-solving abilities.
- Understanding of IT security principles and best practices.
- Experience with scripting languages (e.g., PowerShell) is a plus.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Mileage and expense reimbursements.
- Bonus opportunities.
This role offers a competitive salary range of $38,000-$45,000 annually, depending on experience.
CTMS is an Equal Opportunity Employer committed to providing a supportive and collaborative work environment.