- The Hartford
- Hartford, CT
- 2024-01-31T00:00:00Z
Leave Management Ability Analyst - Hybrid (Hartford, CT)
Location: Hartford, CT
Job Type: Hybrid
Job Description
The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports the mission of helping customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory, and ethics requirements.
Responsibilities Include:
- Work with internal and external customers to retrieve and relay information relevant to leave management claims.
- Provide exceptional customer service using professional written and verbal communication skills.
- Gather information, make sound decisions, and draw appropriate conclusions using critical thinking and mathematical aptitude.
- Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience, and judgment, with management oversight.
- Maintain a dedication to meeting the expectations and requirements of internal and external customers.
- Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.
Qualifications:
- 1+ years of experience providing quality customer service required.
- Strong organizational and prioritization skills.
- Exceptional problem-solving.
- Exceptional Critical Thinking Skills.
- Professional verbal and written communication skills.
- Continuous Improvement Mindset.
- Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
- Thrives in a structured team environment.
- Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
- HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
- 1+ years of claim experience a plus.
- Medical terminology is a plus.
Compensation:
The listed annualized base pay range is primarily based on the analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is $40,685 - $61,027
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age