Member Services Representative

Member Services Representative

Location: Corporate Office (remote positions available)

Job Type: Full-Time, Monday-Friday 11:00AM - 8:00PM

Job Description

At VASA Fitness, we are seeking a Member Services Representative to join our Member Services team. As a key member of the team, you will be responsible for providing outstanding customer service to our members via phone, email, and chat, addressing and resolving their questions and concerns in a positive and supportive manner.

Responsibilities

• Create a friendly, professional, and positive first impression on our members, their guests, and the public.
• Properly address and resolve membership concerns and requirements.
• Meet or exceed all quotas provided by your leader, both personally and as a team unit.
• Accurately record all information regarding member relations internally and with external vendors.
• Research and resolve member issues through use of a computerized database.
• Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative and consistent customer service.
• Accurately record data from phone conversations and member visits into appropriate databases.
• Collect on past due accounts.

Benefits

• Competitive hourly compensation: $15.00 per hour
• Healthcare benefits for employees working 20+ hours per week
• Two complimentary gym memberships
• 401k options
• Paid time off, health, dental, vision benefits, and paid parental leave for 30+ hours per week employees
• Flexible vacation plan, paid holidays, and additional benefits for 40 hours per week employees