Member Services Representative

  • VASA Fitness
  • Utah
  • time-alarm-solid 2024-01-30T00:00:00Z

Member Services Representative

Location: Corporate Office (remote positions available)

Job Type: Full-Time, Monday-Friday 11:00AM - 8:00PM

Job Description

At VASA Fitness, we are seeking a Member Services Representative to join our Member Services team. As a key member of the team, you will be responsible for providing outstanding customer service to our members via phone, email, and chat, addressing and resolving their questions and concerns in a positive and supportive manner.


  • Create a friendly, professional, and positive first impression on our members, their guests, and the public.
  • Properly address and resolve membership concerns and requirements.
  • Meet or exceed all quotas provided by your leader, both personally and as a team unit.
  • Accurately record all information regarding member relations internally and with external vendors.
  • Research and resolve member issues through use of a computerized database.
  • Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative and consistent customer service.
  • Accurately record data from phone conversations and member visits into appropriate databases.
  • Collect on past due accounts.


  • Competitive hourly compensation: $15.00 per hour
  • Healthcare benefits for employees working 20+ hours per week
  • Two complimentary gym memberships
  • 401k options
  • Paid time off, health, dental, vision benefits, and paid parental leave for 30+ hours per week employees
  • Flexible vacation plan, paid holidays, and additional benefits for 40 hours per week employees