Customer Experience Representative (Inbound Calls Only)

Job Description

Foundever, a global leader in customer experience solutions, is seeking Customer Experience Representatives for inbound calls only. As a vital part of our team, you will provide top-tier customer service to our clients, ensuring satisfaction and retention. This position offers on-site work at our Morristown, TN location, with paid training and growth opportunities.

Responsibilities:

• Handle inbound service calls promptly and professionally.
• Drive customer satisfaction through effective communication via voice, chat, and email.
• Navigate various systems to assist customers efficiently.
• Participate in ongoing training to enhance skills and performance.

Qualifications:

• Strong communication skills with the ability to multitask effectively.
• Problem-solving mentality and eagerness to grow within a stable organization.
• Ability to work both independently and collaboratively in a team environment.
• Must be at least 18 years old with a high school diploma or GED.
• Live within 50 miles of Morristown, TN.

Benefits:

• An award-winning work culture focused on employee well-being and career development.
• Paid training and benefits to support financial, physical, and mental health.