- Foundever
- Avawam, KY
- 02-23-2024
Job Description
Foundever is seeking a Customer Support Specialist to join our team in Chavies, KY. As an inbound call specialist, you will provide exceptional customer service through voice, chat, and email communications, ensuring customer satisfaction and confidence in our brand. This role requires strong communication skills, problem-solving abilities, and a commitment to continuous improvement.
Responsibilities
- Handle inbound service calls to assist customers effectively.
- Drive customer satisfaction through various communication channels.
- Navigate through multiple systems and tools efficiently.
- Participate in ongoing training and skill development programs.
Qualifications
- Geographically close to Chavies, KY, and willing to work on-site.
- Excellent communication skills and multitasking abilities.
- Positive attitude with a problem-solving mindset.
- Desire for career advancement in a stable work environment.
- Ability to work independently and collaboratively within a team.
- Minimum of 18 years old with a high school diploma or GED equivalent.
- Successful background check completion.
Opportunity
As a Customer Support Specialist at Foundever, you will play a pivotal role in delivering professional customer service and resolutions. This position offers a chance to engage with diverse clients, handle complaints effectively, and contribute to a positive customer experience. Join us in fostering a culture of excellence and continual growth in the CX industry.
Benefits
- Award-winning company culture with a focus on employee well-being.
- On-site work environment for optimal team collaboration.
- Comprehensive training programs to support personal and professional development.
- Financial and health benefits to enhance employee welfare.