Customer Experience Specialist (No Outbound Calls)

Job Description

Join Foundever as a Customer Experience Specialist (No Outbound Calls) where you will be the first line of support for our valued customers. In this role, you will handle inbound service calls, drive customer satisfaction through various channels, and provide professional assistance. At Foundever, we prioritize employee development, offering growth opportunities and a supportive work environment.

Responsibilities

• Handle inbound service calls and provide excellent customer service.
• Interact with customers via voice, chat, and email communications.
• Navigate efficiently through multiple systems and tools.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills with the ability to assist customers effectively.
• Problem-solving mindset and eagerness to grow within a stable company.
• Ability to work both independently and as part of a team.
• Must be located within 50 miles of Morristown, TN.

Benefits

Foundever offers a competitive salary, comprehensive benefits, and an award-winning culture focused on employee well-being. As part of our team, you will receive paid training and support to prioritize your financial, physical, and mental wellness.