Customer Services Associate

Job Description

Foundever is looking for Customer Services Associate to join our team. As a key member of the CX solutions delivery team, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate through multiple systems efficiently. Our focus is on providing exceptional customer service and creating meaningful connections with our global clients.

Responsibilities

• Handle inbound service calls and inquiries professionally.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to resolve customer issues.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills and ability to multitask effectively.
• Problem-solving skills and a positive, proactive attitude.
• Willingness to grow and advance within a reputable company.
• Ability to work independently and collaboratively in a team environment.
• Must be at least 18 years old and have a high school diploma or equivalent.

Benefits

• Join an award-winning culture with 35+ years of industry-leading experience.
• On-site role offering opportunities to help customers directly.
• Receive paid training and competitive benefits to support your well-being.
• Be part of a global team delivering exceptional customer experience.