- Foundever
- Saint Paul, VA
- 02-23-2024
Job Description
We are looking for a dedicated Customer Services Associate to join our team at Foundever in Wise, VA. As an Inbound Calls Associate, you will play a crucial role in providing exceptional customer service through inbound calls exclusively. You will have the opportunity to be the frontline representative for our clients, ensuring high-quality interactions and resolutions for their inquiries and concerns.
Responsibilities
- Handle inbound service calls professionally and efficiently.
- Deliver superior customer satisfaction through voice, chat, and email communications.
- Navigate through various systems and tools to assist customers effectively.
- Participate in ongoing training and skill development programs.
Qualifications
- Must reside within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 for on-site work.
- Excellent communication skills and ability to multitask while assisting customers.
- Problem-solving mindset with a positive attitude.
- Desire to grow professionally within a reputable company.
- Ability to work both independently and collaboratively as part of a team.
- Minimum age requirement of 18 years and a high school diploma or GED equivalent.
- Successful completion of a background check.
Benefits
Join a supportive and award-winning culture that emphasizes employee well-being and growth opportunities. Our commitment to providing exceptional training and benefits reflects our dedication to your success, both in your role and personal development.
About Foundever
Foundever is a global leader in the customer experience industry, known for delivering outstanding solutions for a diverse range of clientele. With a vast network spanning various industries and geographies, we strive to create connections and add value to every interaction we engage in.