Field Service Manager (National Accounts)

Job Description

Develon is seeking a talented National Accounts Field Service Manager to join our innovative team. Based in Suwanee, Georgia, we are a renowned leader in infrastructure solutions, delivering exceptional products and service across North America. As the National, Government & Key Accounts Field Service Support Manager, you will play a vital role in managing service support for our key accounts, including New York City Sanitation, and overseeing relationships with our national and government contracts.

Responsibilities

• Manage service support for National, Key Accounts, and Large Governmental contracts.
• Act as communication link between customers, field staff, and internal departments.
• Coordinate with dealerships and customers to address service and parts needs promptly.
• Develop and conduct product training programs for service managers and technicians.
• Ensure efficient Field Mod administration and Call Tracs management.

Requirements

• Degree in Engineering or Technical field (Preferred).
• 7+ years' experience in construction equipment industry, with strong technical knowledge of heavy products.
• Supervisory experience and excellent communication and teamwork skills.
• Ability to travel 25 - 50%.

What You'll Get

• Competitive Compensation and Benefits Program.
• Health, Dental, Vision, and Telehealth Benefits.
• Generous Company 401(k) Match and Career Development Support.
• Opportunity to make a direct impact on the organization's success.