Lead Problem Management Specialist - BT

Job Description

Join Discover Financial Services as a Lead Problem Management Specialist in the Business Technology (BT) team. This pivotal role involves managing the life-cycle of assigned BT issues, identifying root causes, minimizing future impacts, and documenting problem resolution actions. Collaborate with various teams to ensure efficient issue resolution and risk management.

Responsibilities

• Manage issue life-cycle and coordinate actions for problem resolution.
• Ensure service level agreements are met and blockers are addressed promptly with business partners.
• Maintain inventory of problems and track progress in ServiceNow.
• Suggest process improvements and mentor team members when necessary.

Required Qualifications

• Associate’s degree in relevant fields or 4+ years of experience in related roles.

Preferred Qualifications

• Bachelor’s degree or 1+ years of people management experience.

Benefits

• Competitive salary ranges from $75,500.00 to $127,900.00, with additional incentives.
• Comprehensive benefits including Paid Parental Leave, 401(k) Plan, Medical, Dental, Vision, and more.

Apply now to be part of Discover, a company committed to diversity, inclusion, and customer-centric values.